Contact
Get a free quote
The fastest route is WhatsApp with a photo of the problem. Most of the time that is enough for us to give you a realistic figure the same day. The form works just as well if you would rather write it out.
Tell us about the job
Everything except your name and phone number is optional.
FAQ
Questions people ask before they call
How much will my job cost?
We quote per job rather than publishing a price list, because the same description can mean very different work. A leaking ceiling might be a failed grout line or a cracked pipe behind a wall. Send us a photo on WhatsApp and we will give you a realistic range straight away, then a firm written quotation once we have seen it.
Do you charge for a quotation?
No. Quotations are free and itemised, so you can see what each part of the job costs rather than one lump sum. For anything sizeable we put it in writing before we start.
When do you actually work?
Weekday evenings from 7pm, and Saturday and Sunday during the day. Messages we answer through the day, including office hours, so you can send a photo at 11am and have a price before lunch even though we will not be at your door until the evening. For a lot of people that works better than taking a morning off to wait for a contractor.
Can you come during the day instead?
Not usually on a weekday. If a job genuinely cannot happen outside office hours, say so early and we will tell you honestly whether we can arrange it or whether you would be better with someone else. We would rather lose the job than take it and let you down on the day.
My condo does not allow contractors in the evening. What then?
Common, and we plan around it. Most condominium management offices restrict contractor hours and many will not permit evening work at all, so for high-rise units we usually book a Saturday or Sunday. We check the building rules and handle the registration and lift booking before committing you to a time.
Do you take small jobs?
Yes. A fused downlight or a dripping tap is a perfectly normal call for us. Small jobs are how most of our regular customers started.
Is there a warranty?
Yes, 30 days on workmanship as standard. If something we fixed goes wrong within that period, we come back and put it right at no charge. Parts and materials carry whatever warranty the manufacturer provides.
What happens if you find something worse than expected?
We stop and tell you. Anything outside the agreed scope gets its own written quotation for your approval before we carry on. You will not get an invoice with work on it you never agreed to.
How do I pay?
Bank transfer or DuitNow to our CIMB account, with the details printed on every invoice. Homeowners generally settle on completion; for jobs over RM2,000 we take a 50% deposit and the balance at the end. Agencies and companies are invoiced on 30-day terms.
Are you a registered business?
Yes. NEO FIX STUDIO is registered with SSM under registration number 202603128663 (CT0164354-D). Every quotation and invoice we issue carries that number.